Return policy

All our soaps and oils are 100% natural,and 100% organic with no side effects

100% the real thing
Original KUTUS KUTUS products

the tamba Waras company is owner and producer of all KUTUS KUTUS brand product. It is situated in the gianyar region in Bali (Jl. Dharma Giri No 88, Desa Bona, Gianyar, Bali )

We are an official reseller of the KUTUS KUTUS brand in europe and worldwide

check our certificate here!

100% satisfaction guaranteed

Your satisfaction is 100%  guaranteed if you buy @

here at, our commitment is to offer you the highest quality products in the most efficient  manner.
However, if you need to return your order, we will gladly issue a refund, or an exchange, according to the following guidelines


Return Process if you are unsatisfied with the product

After you have purchased any product from within 14 days of receipt and are unsatisfied for any reason, you can return the product to us and we will gladly refund to you 100% of its purchase price (including sending cost) . Please try out the product within 14 days of receipt because after this time period, RMA's cannot be issued. 

Contact us for any additional questions on this policy.


Follow these simple steps for a prompt refund.


  1. Obtain a Return Authorization number by emailing
    Please provide a copy of your order number and confirmation in the email or have it available to you when calling.

  2. Securely package item(s) in original packaging

  3. Please write RMA number on outside of package. For your protection we highly recommend you use a traceable and insurable shipping method. We are not responsible for lost or damage packages.

  4. Once your return is received and verified, we will ship your exchanged items or credit your original purchase method for the price of the item(s) usually within 14 business days of receipt.

please send a mail to for a Return Authorization (RA) number within 14 calendar days of receipt of product., we will exchange it or provide you a refund based on your original method of payment. The product must be returned to us within 14 calendar days of the issuance of the Return Authorization Number.

All products must be packed in the original, undamaged packaging and send to
Deliani Lase
hubert lampolaan 11
2050 Antwerp, Belgium


Damages is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.



     - For hygienic reasons our soaps are excluded for this guarantee if original package is open and/or soap is used
     - the guarantee excludes all purchases made outside the European Union.

​     - the guarantee excludes all broken or damaged goods, please contact the shipping carrier to file a claim.
     - the guarantee excludes all purchases of more then 1 of the same products

     - the guarantee excludes all purchases made under the lowest price guarantee, where the price differse from the price in our webshop
     - the guarantee excludes all purchases made with a promotion or with a promotional code

     - we reserves the right to change or cancel this promotion at any time and without notice.

If you have any questions concerning our return policy, please contact us at: +32 485 021 237 or mail

100% lowest price guaranteed

We'll match the product prices of key online and local competitors for immediately available products.

Special considerations:

     - send us the link from the shop where you saw our products on a lower price and we will match the price
     - after we check your question and referral, we will send you a voucher code to use in our webshop at the lowest price
     - sending costs are not included on lowest price guarantee
     - we don't match the price of sales made by individuals, on 2nd hand webshops, on social networks, on unavailable products, or on prices outside your  continental region (because of tax and import duties)

     - contact us for more information in chat or​

     - we reserves the right to change or cancel this promotion at any time and without notice.

if you have any questions concerning our lowest price policy, please contact us at: +32 485 021 237 or mail

shipping information

check our shipping policy here!

we offer free shipping on Orders from €79.00*
Free shipping valid on all purchases from €79.00 and over made at,, or  or Minimum purchase amount not valid on purchases of gift cards, e-gift cards, or taxes. No adjustments on previous purchases. The free shipping is displayed at the checkout, if it is not specified as free, contact us reserves the right to change or cancel this promotion at any time and without notice.

* check the list to know from which amount we ship for free to your area

customer service

contact hours : mon - sat 9.00 - 15.00
T : +32 485 021 237
E :

A : 2050 Antwerp, Belgium
BE 0731 916 765
bank : BE10 7512 1003 0504

we accept payment by credit card, maestro, bancontact, ideal and pay pall

DISCLAIMER: THIS WEBSITE IS NOT INTENDED TO PROVIDE ANY MEDICAL ADVICE NOR TREATMENT All content, and material on this website is for informational purposes only and not intended to serve as a substitute for consultation, diagnosis or treatment from a qualified medical professional

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